The short version
Every InkWit shirt is printed to order, one at a time, when you place your order. Because of that, we can’t accept returns for a size or color you simply changed your mind about. What we do guarantee: if your shirt arrives damaged, misprinted, or in the wrong size or color from what you ordered, we’ll replace it or refund it. No exceptions, no hassle.
Damaged, misprinted, or wrong item
Contact us within 30 days of delivery with your order number and a photo of the item. There’s no need to ship anything back to us. Once we confirm the issue, we’ll send a free replacement or issue a full refund, whichever you’d prefer.
This covers:
- A print that’s cracked, faded, off-center, or missing entirely
- The wrong size, color, or design shipped to you
- Damage that happened in transit
Wrong size ordered
Check the size guide before you order. If you ordered the wrong size by mistake, contact us within 30 days of delivery and we’ll work out an exchange for the correct size at cost. Since each shirt is printed specifically for your order, we can’t guarantee a size swap once production has started, so the sooner you reach out the better.
Change of mind
Because nothing is pre-made or kept in stock, we’re not able to accept returns or exchanges for shirts that arrive exactly as ordered but simply aren’t what you wanted after all. This is standard for print-on-demand apparel and it’s how we keep prices fair and avoid a warehouse full of unsold shirts.
Cancellations
If you need to cancel or change an order, contact us right away. Once production has started we can no longer make changes, so orders placed more than a couple of hours ago may already be in progress.
Refund timing
Approved refunds are issued to your original payment method and typically show up within 5 to 10 business days, depending on your bank or card issuer.
Need help?
Reach out through the contact page with your order number and we’ll sort it out.